Alexa won’t play music: 11 FixesAlexa won’t play music: 11 Fixes

Alexa is a voice assistant that lets you control household appliances, set your calendar, get the news and answers for trivia. If there’s one thing Alexa will not do it play music or podcasts from Spotify or Pandora. Here are 11 ways to fix this problem in just a few minutes!

The “sorry, amazon music stopped playing because we didn’t detect any activity” is an error that many Amazon Echo users have come across. This error has been resolved by 11 fixes from Amazon.

Alexa, Amazon’s in-house virtual assistant, is fast catching up to Google Assistant and Siri. Alexa has become a more accessible and useful virtual assistant with the release of Alexa-based smart speakers. 

Aside from the several applications for Amazon’s Alexa and its smart speaker, the most common is playing music. If Alexa isn’t dancing to your music, there are a few things you may do to convince her to do so. 


This should be the initial step in diagnosing almost any issue with any device. Restarting your device, whether it’s a PC, phone, or smart speaker, might resolve apparently random difficulties. Simply disconnect the speaker, wait 20-30 seconds, then reconnect it.

Also see: 13 Ways to Fix Your Amazon Fire Stick’s Black Screen


Because Prime music only enables you to stream music on one device at a time, if you use the Prime music app to play music on your Echo device while also using it elsewhere, the device that began streaming first will gain priority. 


Check to determine whether Alexa is connected to the right account. Prime music is exclusively available to Amazon Prime members. As a result, if you’ve connected the incorrect account, your music experience may be hampered. 


Prime music is exclusively accessible to Prime subscribers, which ties up with the prior statement. Check to determine whether your membership is still valid if you’re using it to stream music through Alexa and you’re confident you’re using the appropriate account.

Step 1: Go to Amazon, log in, and then choose Your Prime Membership from the drop-down menu.

Alexa won't play music: 11 Fixes

Step 2: Verify that your Prime membership is still active. If it isn’t, you’ll need to renew your membership to regain access. 

Alexa won't play music: 11 Fixes


Another important item to cross off your list of troubleshooting items is song availability. Several songs are often limited in various regions of the globe owing to copyright difficulties or censorship. If the music you want to listen to isn’t accessible in your area, there’s not much you can do about it. 

Check to see whether Alexa can play any other music except the one you’ve requested. If it can, the problem is most likely with the track rather than Alexa.


Alexa-enabled devices may play music from a variety of sources. You’ll have to indicate the service you wish to utilize if you have numerous sources set up. Choose Prime as your preferred music source to prevent this. 

Alexa won't play music: 11 Fixes

  • Navigate to the Home tab in the Alexa app. Toggle between the various music services.
  • Select Default Services from the menu.
  • As the default music source, make sure Amazon Music is chosen. 

Depending on the track’s rating, the explicit filter may conceal certain tracks. To get access to any such secret tracks, disable it. 

Alexa won't play music: 11 Fixes

  • Navigate to the Home tab in the Alexa app. Toggle between the various music services.
  • Select the Profanity filter.
  • Ensure that the filter is turned off. 

Also see: What’s the deal with my Amazon account being locked? There are four methods to unlock it.


You may have these problems if the location of your Amazon account differs from your real location.

Step 1: Go to your Amazon content and devices page, sign in, then pick Country/Region Settings from the preferences menu.

Alexa won't play music: 11 Fixes

Step 2: Select your selected nation by clicking the Change button. 

Alexa won't play music: 11 Fixes

Alexa should now be able to play music without any problems. 


This problem may sometimes be resolved by changing your Amazon Music location.

Step 1: Open a web browser and go to Amazon Music. Log in, then click on your avatar in the upper right and choose Your Amazon Music Settings. 

Alexa won't play music: 11 Fixes

Step 2: Scroll down and click the Move your Music Account option under Amazon Music Account Country/Region. 

Alexa won't play music: 11 Fixes


If you’ve mismanaged your Amazon Echo device, music playing may suffer as a result. 

  • Go to the Devices section of the Alexa app.
  • Tap on Alexa and Echo.
  • Here you may choose your Echo device.
  • Check all of the settings to make sure they’re in the right place. Pay close attention to the time zone, the location of the device, and the language.

Errors may also be avoided by removing and re-adding your Echo device. 

  • Go to the Devices section of the Alexa app.
  • Tap on Alexa and Echo.
  • Here you may choose your Echo device.
  • Tap Deregister at the bottom of the page.

Add the device again when it has been deregistered, and it should play music normally. 

Also see: Roku vs. Firestick vs. Chromecast: Which Is Better?

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When he’s not writing/editing/shooting/hosting all things tech, he streams himself racing virtual vehicles. Yadullah may be reached at [email protected], or you can follow him on Instagram or Twitter.

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The “alexa won’t play music from iphone” is a problem that has been present for a while. Amazon has released 11 fixes to fix the issue.

Frequently Asked Questions

Why is my Alexa working but not playing music?

A: You may have issues with your internet being too slow.

Why cant I play music on all my Alexa devices?

A: Some Amazon devices, such as the Echo and Dot do not support music playback. Please contact your device manufacturer to see if they have any plans to release an update that will allow their products to play audio files.

How do I fix an unresponsive device Alexa?

A: If your device is unresponsive, you can try turning it off and on again.

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