If your browser displays the ERR_INTERNET_DISCONNECTED error, it means that your browser has lost access to the Internet. This is a very simple and common error that occurs in browsers like Google Chrome and Firefox and forces you to disconnect or not be able to use them. This error essentially means that your system or personal computer cannot connect to the Internet.



The ERR_INTERNET_DISCONNECTED error can have several causes: Problems with the web server or network settings. This error cannot be corrected by just rebooting the system, but requires some appropriate methods listed below, but be sure before proceeding with these methods :

  1. Make sure your router or broadband network is properly connected and check that it can access the internet by connecting it to various devices. Sometimes you see this error message due to a problem with your router or broadband connection.
  2. There is no faulty WAN cable.

3. If you have installed new software, the installation of new software may result in a change to your firewall policy and the installed software may be a factor in limiting your access to the Internet.

If you still cannot access the Internet, here are some methods to correct the ERR_INTERNET_DISCONNECTED error:

Method 1: LAN settings

Sometimes an ERR_INTERNET_DISCONNECTED error can occur due to automatic changes in LAN settings. Follow these steps to make your decision:

Step one: Open the Start menu and click on Control Panel in the list or use the Win + X shortcut and select Control Panel.

Step two: The control panel menu will open and you can then click on Internet options. If you can’t find it, click Browse to see the little icons and you’ll find it.

Step three: When the Internet Options window appears, click the Connections tab.

Step four: The menu on the Connectivity tab appears to access the LAN settings.

Step Five: Disable each option in the LAN settings.

Step six: Click on OK and then on Apply.

Check whether the problem is solved or not. If you still cannot access the Internet, try the next step.

Method 2: Clear overview of data

Sometimes data navigation, such as. B. Cache and cookies from malicious websites, which may cause the loss of access to these sites via an Internet connection. If you encounter such an error message, it may be due to the cookies and data stored on your system as a result of certain websites. So to solve this problem, you need to delete the navigation data. Follow the steps below to remove browsing data in browsers like Chrome or Firefox.

Remove browsing data in Firefox

Step one: Open the Firefox browser and select Options.

Step two: Select the Privacy and Security dashboard and go to Cookies and Site Data.

Step three: Click the Clear Data button and the Clear Data menu will appear.

Step four: Check the specified options.

Step Five: Then click on the Delete button.

Step six: Click Save Changes and then OK.

Remove browser data in Google Chrome

Step one: Open Google Chrome, click on the 3 dots on the right side of the homepage.

Step two: A drop-down menu will appear and then click on History (you can also use the keyboard shortcut Ctrl + H).

Step three: Select the time range from the drop-down menu from the beginning.

Step four: Then check the boxes for cookies and other website data, as well as cached images and files.

Step Five: Delete your navigation data and restart Chrome.

Check whether the problem is solved or not.

Method 3: Reinstalling the antivirus

Sometimes the error message can be caused by security software we have installed on our systems. Antivirus and firewall protection programs or other security software may interfere with your Internet connection. Do not remove them or permanently disable them, because they are important. Try turning them off temporarily.

If you have antivirus software to remove them. Proceed as follows:

Step one: Press Windows + I, then select Control Panel.

Step two: Touch Programs and Features.

Step three: Then uninstall the program.

Step four: Select the installed antivirus software.

Step Five: Click on Delete.

To disable Windows Firewall Defender:

Step one: Press Windows + I, then select Control Panel.

Step two: Click on the System and Security option.

Step three: Click on Windows Firewall, then select Disable Firewall in the left pane of the window and restart the computer.

Once the uninstallation is complete, check whether you can now access the internet or not, as this will tell you where the real problem lies.

If so, reinstall it, check the permissions and click the Allow Internet button. You can also use AVG, which is similar to other antivirus software.

Method 4: Delete WLAN profiles (wireless profiles)

A WLAN profile is a set of configurations with a unique SSID that allows users to access your wireless network. Users must have at least one WLAN profile with an SSID on the wireless network to work.

WLAN profiles refer to the wireless profiles that are created when you use a wireless network, and sometimes these profiles can interfere with your Internet connection. Deleting WiFi profiles definitely works if you use WiFi to connect to the Internet. Proceed as follows:

Step one: Click Start, type cmd in the search box, and then click the button. Then choose Run as administrator.

Or the other way around:

Press the Windows + X keys. Select the command line and run it as administrator.

Step two: At the command prompt, type netsh wlan show profiles.

Step three: Delete all WiFi profiles with the following command:

netsh wlan delete profile name=name of the profile (enter the profile name without quotes).

Step four: Then restart the computer and connect to the router or WiFi network by entering the password.


In most cases, your browser will display an ERR_INTERNET_DISCONNECTED error, which is due to a poor Internet connection and may not be caused by your browser or system. I hope the above methods will help you to access the internet again.

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