Facebook is by far one of the most popular social media platforms in the world. Partly because of this, Facebook Messenger is one of the most widely used messaging applications, and the application is really effective.

Messenger has almost all the features you would expect from an equivalent messaging application. But like all technological tools, it can run into problems from time to time.

This article lists 11 ways to solve the problem of video calls on Facebook Messenger not working.

Good old-fashioned charging works almost anywhere. If you are having trouble making video calls in Messenger, try restarting your browser. If that doesn’t work, try restarting your computer as well.

Also read: How do I stop using Messenger on iPhone?

While video calling should work in any browser, the functionality is officially limited to Chrome, Opera and Edge, as mentioned on the Facebook help page. Note that group calling is not available for Firefox and Edge.

So make sure you are using a compatible browser if you are having problems with Messenger video calls.

For those who don’t know: Messenger is also available as a standalone Windows application. If you have problems with the browser version, you can always go to the Messenger download page and download the Windows application.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Not only should this work seamlessly, but it should integrate better with Windows.

Just disconnect and reconnect to solve seemingly random problems with many web services. If you have problems with Messenger, you should also try this.

Step 1: Go to the Envoy website and click on the three horizontal dots at the top.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Click Finish.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Now restart your computer and log back in. This should solve any problems you have with Messenger.

Also read: How do you block someone in Messenger?

Make sure no Bluetooth audio devices are connected to your PC. If you do not hear sound, your PC is probably connected to a Bluetooth audio source and sound is being directed to it.

Step 1: Press the Windows + I key to open “Windows Settings” and click on “Devices”.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Go to the Bluetooth and other devices tab and check under Audio that no devices are connected.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

You must allow browsers to use your camera and microphone for them to work properly. Here’s how.

Step 1: Press the Windows + I key to open “Windows Settings” and click on “Privacy”.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: In the Application Rights section, click Camera and make sure the Allow applications to access the camera button is checked.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 3: Now go to the “Microphone” tab and make sure that the application also gets permission to use the microphone.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Restart the computer and try again.

Also read: What happens when you block someone in Messenger?

Not only must the browser grant permission to use the camera and microphone, but each individual page that accesses these resources must be authorized to do so.

Step 1: Go to the Messenger website and click on the padlock icon for the URL.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Click on Site Permissions.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 3: Make sure the website has access to your camera and microphone.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Restart the computer and try again.

If you have multiple cameras or microphones connected to your computer, there may be device conflicts that can cause problems. Follow the steps below to make sure the correct devices are selected.

Step 1: Go to Chrome: // settings/content/camera. Make sure the correct camera is selected in the camera drop-down list.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Similarly, go to chrome:// settings/content/microphone and make sure the correct microphone is selected in the drop-down list.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Restart your computer and repeat the video call in Messenger.

If the device continues to switch to another device even after you change the browser settings, you may need to completely disable the other device.

Step 1: Press Windows + X and select Device Manager from the menu that appears.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Double-click “Cameras” to display all connected devices.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 3: Right-click on the camera you are having problems with and click “Disconnect Camera”.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Restart the computer and try again.

Note that you cannot use this device in other applications.

Also read: How do I remove someone from Messenger?

If the other feature doesn’t work, you can try fully reloading your browser to see if this fixes the problem.

Step 1: Go to Chrome: // settings/reset. Click on Reset to defaults.

How to fix the 'Google Chrome sound not working' error in Windows 10?

Step 2: Chrome displays a warning. Click Reset Settings and your browser will be reset to its default settings.

How to fix the 'Google Chrome sound not working' error in Windows 10?

This should be your last resort, as changing registry settings can be quite risky. Perform the following steps.

Step 1: Press the Windows + R key to bring up the Run command prompt. Type Regedit and press Enter.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 2: Navigate to the following directory.

ComputerHKEY_LOCAL_MACHINESOFTWOW6432NodeMicrosoftWindows Media FoundationPlatform

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 3: Right-click in the right pane and select New > DWORD(32-bit) Value.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 4: Set the name at EnableFrameServerMode and press Enter.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Step 5: Double-click the button and change the value to 0.

How to fix 'Facebook Messenger Video Calls Not Working' issue?

Restart the computer and try again.

Also read: How do I delete photos sent in Facebook Messenger?

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Programmer, developer, electronics and DIY enthusiast, video game enthusiast who occasionally streams on Twitch, and photographer with a touch of music.

Contact Yadullah via email: [email protected]

Frequently asked questions

Why is my video call on Facebook Messenger not working?

You also need to activate the microphone for video calls in Facebook Messenger. … Go to Settings > Privacy > Microphone. Then activate the Facebook Messenger feature. For Android devices.

How do I activate video calls in Messenger?

How to call Facebook Messenger on your computer or cell phone … – BT

How can I improve my video call on Facebook Messenger?

Tuesday’s Tip: Tips for recovering high-quality videos …

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