Photo import not working on Windows 10? Try these solutions

4. Checking camera settings

If you are having trouble importing photos to your PC, the problem may be due to your camera settings. If you are trying to import images from a camera, check the camera settings.

Depending on the user, you cannot transfer pictures when the camera’s USB terminal is set to Auto.

To resolve the issue, open the camera settings and make sure MTP or PTP mode is selected before attempting to import photos.

This problem also affects your phone. Therefore, make sure you have set your phone’s connection method to MTP or PTP before trying to import photos.

Is the media transfer protocol not working on Windows 10? Read this guide to fix the problem as soon as possible.

5. Check your antivirus program

Your antivirus is an important part of your operating system because it protects you from malware, but it can also cause problems when importing photos.

All cameras and phones are connected to the computer with a USB cable, and many antivirus programs block USB devices by default to prevent the spread of malware.

However, this feature can sometimes prevent you from importing photos to your computer, and you should check your antivirus settings to resolve the issue.

Some users recommend disabling the firewall when importing photos, while others suggest running the Broker Runtime through the firewall.

If this doesn’t work, you can fix the problem by simply turning off the antivirus. If you can’t find a feature that blocks photo imports, the next best option is to temporarily disable virus protection.

In some cases, this problem may persist. Therefore, it may be necessary to completely uninstall your antivirus program. After uninstalling the antivirus program, check if the problem is resolved.

Perform a system check for possible errors

Press Start Scan to find problems with Windows.

Press Repair All to troubleshoot proprietary technologies.

Scan the PC with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the damaged files are replaced with new Windows files and components.

For Norton users, we have a special guide on how to completely uninstall. There is a similar guide for McAffe users.

If you are using an antivirus solution and want to remove it completely from your PC, check out this list of the best uninstallers you can use right now.

If uninstalling the antivirus program solves the problem, consider switching to another antivirus solution.

We recommend Vipre, an award-winning antivirus solution, much lighter and more minimalistic than other tools on the market.

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6. Manual photo transmission

  1. Connect your phone or camera to your computer.
  2. Now open this PC and navigate to your phone or digital camera.
  3. Navigate to the folder on the internal memory or SD card. (If the images are stored in the internal memory, navigate to the internal memory. If the images are stored on a microSD or SD memory card, navigate to the folder on the SD card).
  4. Now go to DCIM > Camera and all your photos and videos should be there.
  5. Move photos and videos to the desired folder on your computer.

This is simply a workaround, but if for some reason your computer’s photo import function is not working, you should definitely try this method. This method is not as simple as importing photos, but it still works.

7. Connect the SD memory card to the card reader.

This is another solution that can help you solve problems with importing photos. Simply insert the SD card or microSD card into the card reader.

Then right-click on the new computer disk that represents the SD card and select Autoplay. You should now be able to import photos.

This is just a workaround, because every time you want to transfer photos from your camera or phone, you have to remove the SD card and insert it into the card reader.

Still, many users have reported that it works, so go ahead and try it.

Is the SD card disabled in Windows 10? Count on us to solve the problem.

8. Try running the Photos application as administrator

  1. Find your photo import application.
  2. Right-click and select Run as Administrator from the menu.

If nothing happens when you click Run as Administrator, see one of these six solutions.

The application is now accompanied by an administration fee. If running the application as an administrator solves the problem, configure the application to always run with administrator privileges. Please follow the steps below:

  1. Right-click on the photo import application and select Properties from the menu.
  2. Click the Compatibility tab and select the Run this program as administrator check box. Now click Apply and OK to save your changes.

After that, your photo import application will still work with administrative rights and you won’t have any problems.

9. Use of third-party applications

If you have problems importing photos to your PC, you can solve them with third-party applications.

There are many great applications to help you manage your photos, but ACDSee Photo Editor and Photo Manager Deluxe stand out from the rest.

Both applications offer a user-friendly and easy-to-use interface, and with their help you can easily import your photos.

Using any of the above solutions will definitely help you import your photos in Windows 10.

If you have any other questions, feel free to leave them below in the comments and we’ll be sure to check them out.

FAQ: Learn how to import photos

  • Why are my photos not being imported from iPhone to PC?

If you are having problems importing photos, there may be an issue with outdated drivers that can be easily fixed.

  • How do I import photos into Windows 10?

Connect your computer to the camera if it is the one you want to import photos from. Make sure your camera is recognized.

  • Where can I find imported photos on my computer?

Imported images are normally saved in the file explorer. To find them, you can use several methods.

Still having problems?
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Editor’s comment : This article was originally published in May 2016 and revised and updated in January 2021 for timeliness, accuracy and completeness.

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