The error message 232011 indicates that this video file cannot be played. As a result, users cannot view the videos online.

In today’s guide, we’ll cover some of the best methods you can use if you find yourself in this situation. Read on for more details.

How do I fix error code 232011?

1. Opera use

Non-chrome browsers such as Edge and Firefox may be incompatible with the JW Player.

Therefore, it is advisable to try playing videos in alternative Chromium-based browsers, such as Opera. Error code 232011 occurs less frequently in Opera.

Run a system check for errors

Press Start Scan to find problems with Windows.

Press Repair Everything to fix problems with proprietary technologies.

Run a PC scan with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the repair process replaces the damaged files with new files and Windows components.

Opera has user-friendly features and is one of the highest rated Chromium browsers.

The Opera browser has a clean and original user interface, including a handy sidebar that sets it apart from other solutions. Users can use Chrome extensions in addition to Opera’s exclusive extensions.

Useful features of Opera

  • Built-in ad blocker blocks advertising
  • Including integrated VPN
  • Opera users can choose alternative light/dark themes
  • The battery saving feature of this browser extends the battery life of laptops.
  • The Opera browser includes a handy device converter.


It is easy to bypass the 232011 error code by playing videos in this great software.

2. Clear your browser’s cookies and cache

Google Chrome

  1. In Google Chrome, press Ctrl + Shift + Del to open the window in the image below.
  2. Click on the Time Range drop-down menu to select the All Times option.
  3. Tick the boxes for cookies and cached images.
  4. Then click Delete Data.


  1. In the upper right corner of the window, click Open Firefox Menu.
  2. Select Options to open this tab.
  3. On the Settings tab, in the Privacy & Security section, click the Clear Data button.
  4. Then in the Deleted Data window, select Cookies, Site Data and Cooled Web Content.
  5. Click on the Remove button.


  1. Press the Settings button and the other buttons in the On Board menu.
  2. Select Settings from the menu.
  3. Click Privacy, Search, and Services on the left side of Settings.
  4. Click the Select What to Delete button to open the Delete Browsing Data utility.
  5. Select the Cookies and Cache options there.
  6. Click Clear Now to clear your browser data.

3. Turn off browser extensions

Google Chrome

  1. First, click on Set up and manage Google Chrome.
  2. Select More Tools > Extensions to open a tab on the snapshot below it.
  3. Turn off all blue toggle switches for enabled extensions.
  4. Restart Google Chrome.


  1. Press Ctrl + Shift + Hotkey in Firefox to open the tab below.
  2. Click the blue Add button to disable extensions.
  3. Restart Firefox after disabling add-ons.


  1. In Edge, press Alt + F and select Extensions from the menu that opens.
  2. Click on the blue toggle buttons on the far right of the listed extensions.
  3. Then restart Edge after disabling the extensions.

4. Disable proxy connections

  1. Right-click the Start button and click Run to open this accessory.
  2. In the Run section, type the following command: inetcpl.cpl
  3. Click on the OK option to open the Internet properties.
  4. Select the Connections tab (see below).
  5. Then click on the LAN settings button.
  6. Disable the Use a proxy server for your local network option if it is enabled.
  7. Press OK to save the settings.

5. Disable hardware acceleration

  1. Open the Run window.
  2. Enter the command Execute: regedit
  3. Click OK to open the registry editor.
  4. Open the path to this key in the registry editor: HKEY_CURRENT_USERSoftwareMicrosoft Avalon.Graphics
  5. Select Avalon.Graphics and double-click on the DWORD DisableHWAcceleration in the right part of the registry editor.
  6. If the DWORD DisableHWAcceleration is missing, right-click anywhere in the Registry Editor and select New > DWORD. Then enter DisableHWAcceleration as the new DWORD header.
  7. Delete the digit 0 and enter 1 in the Value Data field.
  8. Press OK key.

Message: You can also disable hardware acceleration on some browsers through their settings.

6. Uninstalling VPN Software

  1. In the Open from Run box, type the following command: appwiz.cpl
  2. Then press OK to open the Programs and Features section.
  3. Under Programs and Features, select the VPN Client software.
  4. Click on the Uninstall option to uninstall the VPN software.
  5. Restart Windows after removing the VPN software.

Chances are, some of these solutions will fix your browser error related to error code 232011 when playing videos.

As a last resort, you can also try reinstalling your browser to make sure you are using the latest version with default settings and no extensions.

frequently asked questions

How do I not play this video?

blog ‘ download-media-file error ‘…

How do I correct error 224003?

Solution Code-224003

Why is the video file not playable?

This video file is not playable more common error with streaming services like Amazon Prime, Hulu, Netflix, YouTube, etc. … If this prevents you from playing a video, simply clear the browser’s cache. Just launch the browser, go to Settings > Data Settings > Clear Browser Cache.

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